v.4.2 — release notes ↗ EST. 2019 · LISBON / SINGAPORE

The operating system for hospitality.

— What we built

A single platform engineered for surf camps, retreat centres, adventure lodges, and boutique eco-resorts. Bookings, guest communication, activities, payments, and operations — one system, one source of truth.

— Who runs it

From 8-bed surf houses to multi-location retreat groups. Independent operators, activity providers, and experience-first hospitality businesses across 40+ countries.

— operators running on artidal · experience hospitality worldwide
SOUL SURF MOROCCO
PURA VIDA RETREATS
OCEAN & STONE
WILD ATLANTIC LODGE
TIDEHOUSE CO.
BALI BLISS CAMPS
ARDEN HOSPITALITY
ROAM & CO.
CASA SOLITA
SUMMIT ADVENTURES
NORTH STAR INNS
PACIFIC RIM SURF
SOUL SURF MOROCCO
PURA VIDA RETREATS
OCEAN & STONE
WILD ATLANTIC LODGE
TIDEHOUSE CO.
BALI BLISS CAMPS
ARDEN HOSPITALITY
ROAM & CO.
CASA SOLITA
SUMMIT ADVENTURES
NORTH STAR INNS
PACIFIC RIM SURF
— team of founders

Founded by operators, for operators.

Built by people who've run surf camps, managed retreats, and operated activity businesses — so you finally get a system designed for how experience hospitality actually works.

30%
Capacity underutilized

Most experience operators never fill more than 70% of their beds — because their tools can't handle split-room logic or dynamic pricing.

40%
Time wasted on manual tasks

Front-desk and ops teams still spend hours copy-pasting bookings between WhatsApp, spreadsheets, and their PMS.

400h
Lost every year on admin

Mid-sized properties spend the equivalent of ten weeks on work that should be automated — from payment chasing to activity scheduling.

48%
Miss revenue opportunities

Nearly half of experience operators fail to adjust pricing or upsell activities fast enough to capture demand peaks.

01
— The platform

One schema. Every operational layer your property runs on.

24 modules across 6 domains — bookings, operations, guest experience, communication, revenue, and marketing. All sharing one data model.

artidal-booking · booking engine
Bookings this month
847
▲ 12% vs last month
Avg. completion time
4:12
▼ 0:48 faster
Revenue captured
€94K
▲ 18% vs last month
Recent bookings
BOOKINGGUESTPACKAGESTATUSVALUE
#8847L. Petersen7-Night Surf & StayCONFIRMED€1,890
#8846M. ChenYoga Retreat 14DPENDING€3,200
#8845A. RossiWeekend AdventureCONFIRMED€680
#8844J. WilliamsSurf Camp OctDEPOSIT€1,440

End-to-end booking flow — from first click to confirmed stay. Packages, pricing rules, accommodation management, and self-service 24/7.

— A note on what we're building

Experience hospitality is the fastest-growing segment in travel and the worst served by software. Six disconnected tools per property. Bookings managed in WhatsApp. Activity schedules on a whiteboard. Guest data trapped behind five logins.

We're rebuilding the stack from the booking engine up — so the people running hospitality businesses can stop running spreadsheets and start running the experiences their guests came for.

— Free assessment

Feeling frustrated that your team juggles 6+ tools and still drops the ball on guest experience?

Answer 15 questions to discover where your operation stands — and what to fix first.

System Fragmentation
How disconnected are your tools?
Guest Experience
Can guests self-serve seamlessly?
Revenue Optimization
Are you leaving money on the table?
Based on operational data from 400+ hospitality businesses worldwide.
Take the Assessment
3 minutes · Free · Instant results
02
— The numbers

What changes when the stack is one thing.

— 01
2,400+
properties on platform
— 02
42
countries deployed
— 03
$1.8B
annual revenue managed
— 04
4 min
average booking completion
— 05
11 min
median room turnaround
— 06
+23%
revenue uplift, year one
— 07
92
median guest NPS
— 08
99.99%
platform uptime, 24mo
03
— In the wild

Operators who chose one system over six.

[ SURF CAMP / 45 BEDS ]
img · placeholder
— SURF CAMP / 45 BEDS
Soul Surf Morocco

"We retired four systems in six weeks. Our front desk stopped being a data-entry job and started being what it should be — welcoming guests."

— Youssef Amrani, Founder
−60%
— admin time
[ RETREAT GROUP / 3 LOCATIONS ]
img · placeholder
— RETREAT GROUP / 3 LOCATIONS
Pura Vida Retreats

"Booking, scheduling, guest communication — all on the same record. We can manage three locations from one dashboard."

— Idris Cole, Operations Lead
11×
— faster quote turnaround
[ ADVENTURE LODGE / 80 BEDS ]
img · placeholder
— ADVENTURE LODGE / 80 BEDS
Wild Atlantic Lodge

"Real-time availability across activities and rooms is the view I wanted for five years. Now it's the home screen."

— Priya Achterberg, GM
+23%
— revenue year one
04
— The intelligence layer

Six agents, embedded in the workflow — not bolted on.

Agents observe events on the platform and propose actions in the same UI your teams already use. They never act unsupervised; every recommendation has a confidence, an explanation, and a one-click revert.

artidal://intelligence/stream · live6 agents · 24h
→ rev/agent · proposing rate increase · sat 17 oct · +$28 vs. comp set
→ ops/agent · rerouting laundry · 4 trolleys · floor 6 inspection delay
→ guest/agent · drafted reply · english · sentiment match · ready
→ finance/agent · auto-classified 142 invoices · 99.4% confidence
→ rev/agent · holding rate · low pickup signal · review at 18:00
→ people/agent · suggesting +1 fto night · fcst occ 88% · sat
05
— Common questions

Things operators ask before they sign.

Both — and activity scheduler, CRM, communication platform, invoicing system, and more. Artidal is a single platform with modules for each operational domain, all sharing one data model. You can adopt modules incrementally or all at once.

Typical timelines: 2–4 weeks for a single-location surf camp or retreat, 4–8 weeks for a multi-location group. Migration tooling auto-imports from common tools like Cloudbeds, Beds24, Lodgify, and spreadsheets.

EU (Frankfurt) and APAC (Singapore) primary regions, with a US region available on request. All data is encrypted at rest and in transit. SOC 2 Type II, ISO 27001, PCI DSS Level 1, and GDPR compliant.

Yes. Artidal has prebuilt connectors for Xero, Sage, and other tools. You can run our finance module standalone, alongside, or as a full replacement.

1% of monthly revenue processed through Artidal. All modules, unlimited users, no per-module fees, no implementation lock-ins. Minimum €500/month floor.

Full GraphQL and REST APIs, webhook events on every entity, and a public app marketplace. Our platform is what we run on; there is no internal tier.

— Ready when you are

One platform. Every experience.

90-min walk-through · tailored to your operation · no slide deck